Question 1

How do I place my order?

Accepted Answer

Choose and Customize Your ProductFound something you love? Select your size or variant (if applicable). Our products offer easy customization — like adding a name, photo, or special date. Just follow the prompts to personalize your order.Add to Cart & Review Your ItemsOnce your product is customized, click ‘Add to Cart’. You can repeat the process for multiple items, then click the cart icon at the top right to review everything before checkout.Secure CheckoutClick ‘Checkout’, fill in your shipping details, choose your preferred payment method, and click ‘Pay Now’ to confirm your order.That’s it — your story is now on its way in the form of a one-of-a-kind Echoz creation!

Question 2

How will I know that my order is confirmed?

Accepted Answer

An email will be sent with your order information confirming your order and another email when your order is shipped out.

Question 3

How long will it take to receive my order?

Accepted Answer

All orders at Echoz are custom-made and typically take up to 7 working days to be processed and dispatched. Once shipped, delivery usually takes 7–10 business days depending on your location.

Question 4

Is COD Available?

Accepted Answer

No, we do not offer Cash on Delivery (COD) at Echoz since all our products are custom-made just for you. This helps us begin processing your personalized item immediately and ensures a smooth, efficient experience for you.Bonus: We offer an exclusive 5% discount on all prepaid orders — making it easier and more rewarding to go custom!Enjoy a secure, seamless checkout with multiple online payment options.

Question 5

Do you have any shipping charges?

Accepted Answer

Echoz provides free shipping for all orders!

Question 6

How do I track my order?

Accepted Answer

You can track your order once it has been dispatched. An email and SMS will be sent with a link to Track your Order. Also, you can check the status of your order by going on the "Track" option on the website and entering your AWB number which is shared in the shipping email.

Question 7

Can I exchange an item?

Accepted Answer

We do not offer exchanges, as all items are custom-made specifically for you.

Question 8

What is your return policy?

Accepted Answer

We don’t accept returns as all Echoz products are custom-made. Only wrong or damaged items are eligible for replacement with proper proof shared within 48 hours.

Question 9

Are there any hidden charges?

Accepted Answer

There are absolutely NO hidden charges for any of our products - what you see is what you pay.

Question 10

What should I do if my payment fails?

Accepted Answer

In case there is a payment failure, please retry and keep the following things in mind:1) Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking) and that your internet connection wasn’t disrupted during the process.2) If your account has been debited after payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at contact@echoz.shop

Question 11

How can I get in touch with you?

Accepted Answer

The fastest way to reach us for any queries and concerns is via email. Our dedicated team will respond to received emails within 12 hours. Contact us Monday through Friday from 10AM - 6PM at contact@echoz.shop. Please note that we are closed on weekends.

Question 12

Where can I find the size chart?

Accepted Answer

Size Chart is available on each product page right below the size selection pills.

Question 13

How do I cancel my order?

Accepted Answer

As we hand-print all the orders on demand, an order cannot be cancelled or edited once placed.

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Frequently Asked Questions

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Frequently Asked Questions